Refund policy
Refund Policy
At Hala Mart, customer satisfaction is our priority.
Returns
You may request a return within 7 days of receiving your order.
To qualify:
- Item must be unused
- Original packaging must be intact
- Proof of purchase is required
Non-Returnable Items
The following cannot be returned:
- Used products
- Personalized items
- Gift cards
- Digital products
- Clearance items (if applicable)
Refunds
After inspection, approved refunds will be processed to your original payment method within 5–10 business days.
Shipping charges are generally non-refundable unless the mistake was ours.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
Email:
Include:
- Order number
- Photos of the item
- Description of the issue
Refund Policy
At Hala Mart, customer satisfaction is our priority.
Returns
You may request a return within 7 days of receiving your order.
To qualify:
- Item must be unused
- Original packaging must be intact
- Proof of purchase is required
Non-Returnable Items
The following cannot be returned:
- Used products
- Personalized items
- Gift cards
- Digital products
- Clearance items (if applicable)
Refunds
After inspection, approved refunds will be processed to your original payment method within 5–10 business days.
Shipping charges are generally non-refundable unless the mistake was ours.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
Email:
Include:
- Order number
- Photos of the item
- Description of the issue
Refund Policy
At Hala Mart, customer satisfaction is our priority.
Returns
You may request a return within 7 days of receiving your order.
To qualify:
- Item must be unused
- Original packaging must be intact
- Proof of purchase is required
Non-Returnable Items
The following cannot be returned:
- Used products
- Personalized items
- Gift cards
- Digital products
- Clearance items (if applicable)
Refunds
After inspection, approved refunds will be processed to your original payment method within 5–10 business days.
Shipping charges are generally non-refundable unless the mistake was ours.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us within 48 hours of delivery.
Email:
Include:
- Order number
- Photos of the item
- Description of the issue