Refund policy

RETURN & REFUND POLICY

Last Updated: September 25, 2026

At Halamart, we want you to be satisfied with your purchase. If you receive an item that is damaged, defective, incorrect, or otherwise eligible for return under this policy, please contact us so we can help resolve the issue.

Return Window

You may request a return within 30 days of delivery of your order.

To be eligible for a return:

  • The item must be unused and in its original condition.
  • The item should be returned with its original packaging, accessories, and applicable tags where reasonably possible.
  • You must provide your order number and a description of the reason for the return.
  • Certain products may be excluded from returns where permitted by applicable law, including products that are personalized, opened for hygiene reasons, or otherwise identified as final sale.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an item different from what you ordered, contact us as soon as reasonably possible.

Please email Info.halamart@gmail.com and include:

  1. Your order number.
  2. A description of the issue.
  3. Clear photographs or video showing the product and packaging.
  4. Any other information reasonably requested by our customer service team.

We will review the information and, where appropriate, provide a replacement, refund, or other appropriate resolution.

Change-of-Mind Returns

For eligible change-of-mind returns, the product must meet the return requirements above. Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, return shipping costs may be the customer's responsibility.

Return Authorization

Please do not send an item back without contacting us first. We will provide return instructions and, where applicable, the authorized return address.

Sending merchandise to an address other than the address provided in your return instructions may delay the processing of your return.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method where possible.

The time required for the funds to appear in your account depends on your payment provider or financial institution.

Refunds for Lost or Undelivered Orders

If your order appears to be lost in transit, please contact us. We may investigate the shipment with the carrier or fulfillment provider before determining the appropriate resolution.

If tracking confirms delivery to the address provided at checkout, additional verification may be required before a refund or replacement is issued.

Cancellations

If you need to cancel an order, contact us as soon as possible after placing it.

We will make reasonable efforts to cancel an order before it enters fulfillment. Once an order has been processed or shipped, cancellation may no longer be possible and the normal return procedure may apply.

Contact

For return and refund assistance:

Halamart
Email: Info.halamart@gmail.com
Phone: +44 7414245401